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Feb 02, 2019

How to customize SMS message contents

Idaptive Identity Services uses SMS messages to simplify device enrollment for users and to send MFA link and/or code. You can customize the wording for these messages.

To modify a message:

  1. Log in to Admin Portal.
  2. Click Settings > Customization > Account Customization.
  3. Click the template you want to edit.

    • Use the Language drop down list to configure the template for the corresponding language.
      For example, if you have device enrollment information that is specific to your French users, you can add that information to the “Device Enrollment Invite” template by selecting French in the drop down list.

    • Click Test to send a test SMS message to the enrolled device associated with your systems administrator account.

    The following templates are available:

    Template Name Purpose

    SMS MFA Challenge

    A SMS message sent to users when they log in to the user portal or Admin Portal.

    Required: You must enable authentication policy controls and select “Text message (SMS) confirmation code” as one of the multifactor authentication options. See How to define authentication requirements.

    When users get this SMS message, they can click “Continue with authentication” or enter the one-time passcode on the log in screen to complete the log in. Do not change {SmsCode}' or {ShortUrl}.

    SMS MFA Challenge for Legacy RADIUS

    A SMS message sent to users when they connect to a VPN server through Idaptive Identity Services (Idaptive Connector as a RADIUS server). See How to configure Idaptive Identity Services for RADIUSHow to configure Idaptive Identity Services for RADIUS

    Required: You must enable authentication policy controls and select “Text message (SMS) confirmation code” as one of the multifactor authentication options. See How to define authentication requirements.

    When users get this SMS message, they enter the one-time passcode on the log in screen to complete the log in. Do not change {SmsCode}.

    Device Enrollment Invite

    An SMS message with a URL is sent to the user’s mobile phone number to help them enroll the device in the Identity Service.

    Required: You either selected Enable invite based enrollment when you enabled users to enroll devices or you initiated a one time invitation. See One time enrollment invitation.

    When users get this message on their phone, they tap the link to download and install the Idaptive application. Do not change {EnrollLink}.

    IMPORTANT: Links inside the SMS messages are single use. Users should not use the 'preview' feature of their SMS clients because previewing the message counts as one use. Then when users tap the link, it will not work and a 404 error is displayed.

  4. Right-click the template and click Reset to restore the template to its original content.
  5. Click Save.