Enabling read-only access for Idaptive Identity Services support

Sometimes, the best way to solve a problem is to grant Idaptive support read-only access to your Identity Service account.

Do not grant read-only access until you and your Idaptive support technician agree that it is the best approach to solving your problem. You and the technician should also decide the appropriate time period before you grant access.

  1. Log in to the Admin Portal.

  2. Select the drop-down list next to your log-in account name, then click Support.

    The Admin Portal Support window opens.

  3. Select the appropriate time period in the Grant read-only access to Idaptive support drop-down list.

    When you select a time period, Idaptive Identity Services automatically creates a Identity Service user account named techsupport_aaannnn where aaannnn is your customer id, creates a role named Technical Support Access with the Administrative Right Read Only System Administration, and adds the account to this role. This is the account the support technician uses to log in to your administrator portal. When the time period expires, this user account is locked and future attempted log-ins are blocked.

  4. Click Save.
  1. Log in to the Admin Portal.

  2. Select the drop-down list next to your log-in account name, then click Support.

    The Admin Portal Support window opens.

  3. Select -- Remove Access -- from the drop-down menu, then click Save.

    The Identity Service deletes the techsupport_aaannnn user account.